FAQ

HOW DO I BOOK?

It’s easy. Book online anytime by clicking on ‘Book Now’. Or give the reservations team a call on 0191 230 6777. We offer our best rates direct but should you find a lower rate for the same room, same date, with the same booking terms we will happily match the price if you haven’t booked yet. 

IS AIR CONDITIONING AVAILABLE?

All our bedrooms and public areas are fully air conditioned which provides a cooling and heating option.  This can be controlled by yourself in the room and is set to a comfortable seasonal temperature prior to arrival.

CAN I USE THE IN-ROOM TELEPHONE?

Yes, all UK landline calls are complimentary during your stay with us.

WHAT’S YOUR SMOKING POLICY (INC VAPE / E-CIGARETTES)?

Smoking is not permitted in any form at all anywhere in our property.  Anyone found smoking on site will be charged a fee of £100.00 and may be asked to leave the building.  Smoking and vaping is permitted on the terrace at the front of the hotel. 

CAN I BRING MY PET?

We are dog friendly, simply add it to your booking or speak to us in advance. A small charge applies and owners remain responsible for the actions of their pet/s at all times. Dogs are not allowed in the bar or restaurant but can be taken into the lobby and outside terrace area. Please refer to our Terms and Conditions for further info – 

CAN YOU ACCOMMODATE BABIES / CHILDREN?

Yes, we have a small number of travel cots available for infants and can accommodate extra beds (from £35 per night) in our Deluxe Rooms for older children. Just let us know when you make your reservation and we’ll do everything we can to help where possible.

WHAT IS YOUR DISABLED ACCESS?

We have lift access from reception to all floors and a portable ramp for access into the main building.  Please speak to us at the time of booking to ensure you are allocated a suitable room as a lot of bedrooms have steps leading to or in the room itself.

HOW FAR ARE YOU FROM THE CLOSEST TRAIN STATION / AIRPORT?

We are approx. 5 minutes walk to the Central Station and 25 minutes drive / 20 minutes metro ride to the airport. 

IT IS A SPECIAL OCCASION, IS THERE ANYTHING YOU CAN DO FOR US?

We do offer a range of packages for special occasions which include prosecco, balloons, chocolates, rose petals, birthday cake and celebration cards.  These can be added at the booking stage or by giving us a call with your reference number on 0191 230 6777.

What is the hotel’s cancellation policy?

If you have booked the reservation directly with the hotel over the phone or online, Grey Street Hotel offers free cancellation up to 9 am the day prior to arrival, unless advance purchase non-refundable rate was selected. Please note that some special offers and key dates outlined in the terms and conditions may specify a special cancellation policy applicable to that offer and date.

Does the hotel offer baggage storage?

Yes, you can leave your luggage at the reception in our luggage room free of charge before check-in or after check-out. Please note that luggage is stored on a first come first served basis.

How can I cancel my reservation if I booked via a third-party website?

If you have booked via a third-party website or online travel agent, you will need to contact them directly to amend or cancel your booking as we cannot do that on your behalf. Please note that third party websites and online travel agents have their own cancellation policies, so please refer to your confirmation email.